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The Virginia Hospital Center Patient Portal Frequently Asked Questions

What is the Virginia Hospital Center Patient Portal?

The Virginia Hospital Center Patient Portal is a free online service that allows you to view, save, or print your medical results anytime, day or night. Records can date back as far as January 2013.

What information is available on the Patient Portal?

  • Your Hospital stay summary, otherwise called Continuity of Care Document (described below)
  • Radiology Reports
  • Lab Results
  • Useful links such as Pay Hospital Bill, Medline Plus Health Library, and Find a Doctor

What information is NOT available on the portal?

The Patient Portal will not contain the following information:

  • Certain medical information, such as mental health or sensitive lab results that require special authorization and are only available through the Health Information Management (HIM) Records department.
  • Radiology images. If you need actual images rather than text results, contact the Radiology Film Library at 703.558.6329.
  • Legal medical record. The Patient Portal only contains specific sections of your Health Record. If you need a transcript of your medical record, usually for legal purposes, contact our HIM Medical Records Department at 703.558.6116.
  • Information from your doctor’s office visits. If you are a patient of one of the doctors with the Virginia Hospital Center Physician Group practices, you can access your office visit information on the VHC Physician Group Portal. If you have questions regarding the Physician Group Portal, please contact your physician’s office. For general questions, please call 703.717.7100, Monday through Friday 9:00 am to 5:00 pm. To find your doctor's contact information, please CLICK HERE.

How do I sign up for the patient portal?

Patients must request access in person during the registration process so staff can verify identity and protect health information.
When you check-in with a Registration Clerk for a new hospital visit, you will be asked for your current email address and if you would like a Patient Portal account. If you have provided your email address and choose to have a Patient Portal account, you will be sent an email message with instructions to create your account.

Why do you need my email address?

An email address is required to set up your Patient Portal account. You will receive email notifications when your account is available, if you receive a secure message, or if the password is changed in your account.
*Virginia Hospital Center will not sell or distribute your email address to third party companies.

What is a validation code and where do I find it?

A validation code is a unique code that you will use when you set up your Patient Portal account online. It will be a combination of your date of birth (MMDD) and the last 6 digits of your Medical Record Number (MRN) in this format: MMDDXXXXXX.
(Refer to your Patient Rights and Responsibilities form provided during the registration process for your MRN.)

What if I lose my validation code?

Fill out the online request help form at virginiahospitalcenter.com/portalhelp or call 703.717.7800 and request a new validation code. You will only be able to receive the validation code if we can verify your identity and you have a current active email address in the system already.

How long does it take for information to be available on the Patient Portal?

In general, documents such as discharge instructions and the Continuity of Care (or Hospital stay summary) document will be available shortly after hospital discharge. From the time lab or radiology tests are resulted, it takes approximately 72 hours for most results to display in the Patient Portal. Remember, some lab tests take several days or weeks to result.

What is the Continuity of Care Document?

The Continuity of Care Document is one of many documents on the Patient Portal designed to communicate the most critical pieces of information from your hospital admission when transitioning out of Virginia Hospital Center. This document includes a summary of your admission along with lab results, a problem list, discharge instructions and your medication list.

Can I access my child or baby's information?

Yes, if you wish to access your newborn’s record, please CLICK HERE (virginiahospitalcenter.com/portalhelp) and request this through our online help form. You will be requesting to link your baby’s Medical Record to yours (the mom’s).

How do I request access to someone else’s Patient Portal?

A Medical Power of Attorney may request access to their loved one’s medical record. In this instance, your request must be submitted in writing to the HIM Medical Records Department. You may call 703.558.6116 for more information.

What if I forgot my username?

If you forgot your username, you can click on “forgot username” on the home screen. Once you answer the questions, if there is a match, you will receive an email with your user name.

Can I change my username?

Yes. You may submit a request to change your username anytime through our online support form.
CLICK HERE (virginiahospitalcenter.com/portalhelp) to submit the form and make sure you write in your comment what you would like your new username to be and the best contact information and time to contact you.

What if I forgot my password?

If you have logged in, previously set up your password recovery questions, and have a valid email associated with your account, after you type in your username, click the “forgot password” button from the login screen. You will then answer the 3 password recovery questions that you have previously set up and a new password will be emailed to you.

What should I do if my account is locked?

If you have previously set up your 3 password recovery questions on initial login, you can unlock your account yourself. On the login screen enter your username, then click “Forgot Password”. If you need additional assistance unlocking your account, please CLICK HERE (virginiahospitalcenter.com/portalhelp).

How far back do my records go?

Your records (radiology, laboratory, and hospital summaries) will only go back as far as early 2013.

I have been patient at Virginia Hospital Center within the past year and I am over 18 years old, can I request a Patient Portal account?

Yes! Please CLICK HERE (virginiahospitalcenter.com/portalhelp) and provide your full name, date of birth, and a contact phone number and we will assist you. We can only grant portal access to those who have been patients here at Virginia Hospital Center since 2013, are over the age of 18, and currently have a Continuity of Care document, radiology or lab results available to view. At this time, we do not allow access to medical information other than your own (except in the case of children/minors).

What if I find incorrect information in my Portal?

If your address, email, or phone number is incorrect, please fill out our online request form.

If you find incorrect medical information on the Patient Portal please complete the Request for Amendment of a Medical Record form and mail it to:

Virginia Hospital Center – Arlington
Health Information Management Department
1701 N. George Mason Drive
Arlington, VA 22205

Is my information secure?

Absolutely! Your health information is secure within the Virginia Hospital Center Patient Portal. Our ongoing priority is to ensure the privacy of all of your personal information. To protect the security of your health records, please DO NOT download or save any documents on a computer that might be shared with other individuals whom you do not trust.

Can I pay my Hospital bill online?

Virginia Hospital Center offers to our patients easy and convenient online bill-pay service.
For more information about billing, CLICK HERE (virginiahospitalcenter.com/patients/pay_hospital_bill.aspx).
To pay your Hospital bill online, CLICK HERE (virginiahospitalcenter.com/bill).
To pay your VHC Physician Group bill online, CLICK HERE (vhcphysiciangroup.com/billing).

Other Questions?

For help with Patient Portal, please CLICK HERE (virginiahospitalcenter.com/portalhelp) or call 703.717.7800 Monday through Friday 9:00 am to 4:00 pm.


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