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Virginia Hospital Center Patient Portal & MyVHC
Frequently Asked Questions



Virginia Hospital Center, Virginia Hospital Center Physician Group and Arlington Pediatric Center are proud to announce one convenient and secure patient portal!

Request access to the new MyVHC Patient Portal today!

Enrollment Questions

What is MyVHC?

MyVHC is one centralized, personalized and secure on-line access to portions of your medical record! MyVHC enables you to securely use the Internet to help manage and receive information about your health. With MyVHC, you can:

    • Request medical appointments
    • View your health summary
    • View test results
    • Request prescription renewals

Is there a fee to use MyVHC?

No. MyVHC is a free service offered to our patients.

How do I sign up?

Request an activation code the next time you come to the hospital or visit one of our clinics for services rendered on or after April 21, 2018. A MyVHC activation code enables you to create your own username and password for your MyVHC Patient Portal.

Can you send me a new activation code as I have lost it, let it expire or did not receive it?

Yes. Click here to request access or call 703.717.7800 for assistance.

How do I choose my user ID and password?

Your user ID must be unique to you and something you can remember. It is not case sensitive and must be a minimum of 6 characters and a maximum of 20 characters. Your password must be at least 8 and no more than 20 characters and must include at least one capital and one lowercase letter, one number, and one special character.

What happened to my old patient portal or records that were on my previous patient portal?

If you had an account on the prior Virginia Hospital Center Patient Portal or the Virginia Hospital Center Physician Group Patient Portal, those portals will still be available until the end of June 2018.

If there is anything you might need that you do not see in your MyVHC patient portal, you may contact our Health Information Management Department at 703.558.6116 to request your medical information.

Your Medical Record

When can I see my test results in MyVHC?

In general, your test results will be available within 1-3 business days after your test is resulted. Within MyVHC you are able to set up notifications so you may be notified via email or text message when you have a new test result available. When you login to MyVHC, go to Settings and select Notifications.

If some of my health information on MyVHC is not correct, what should I do?

If you find incorrect medical information on MyVHC, please complete the Request for Amendment of a Medical Record form and mail it to:

Virginia Hospital Center
Health Information Management Department
1701 N. George Mason Drive
Arlington, VA 22205

If I send a customer service message, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that MyVHC should not be used for urgent situations. Please contact your physician's office if you have a medical question, if the situation requires immediate attention or dial 911 if it is an emergency.

Who do I contact if I need my full medical record?

If you need more information than is available in your MyVHC or to request a copy of your full medical record, you may contact our Health Information Management Department at 703.558.6116.

MyVHC For My Family

Can I view a family member's health record in MyVHC?

Yes you can. You must first request proxy access which allows a parent (or guardian) to log into the requested MyVHC account. Ask to complete the MyVHC Proxy Access Request Form at your next visit to one of the Virginia Hospital Center Health System facilities.

Can I ask questions regarding a family member from my MyVHC account?

No. MyVHC offers direct access to your personal health record so communications about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

Can my spouse and I share one MyVHC account?

No. Due to the sensitive nature of medical information, each adult must have their own MyVHC account.

After I Have Enrolled

I forgot my password. What should I do?

Click the "Forgot password" link on the sign-in page to reset your password online. You may also contact our MyVHC Patient Portal Support Team via our online support form here or call 703.717.7800 to request a new password.

Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MyVHC and from the Health tab, select Demographics, edit your information, then select Accept Changes and finally Submit Changes.

Technical Questions

Is MyVHC secure?

Yes! We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password.

What is your Privacy Policy?

MyVHC is Virginia Hospital Center’s branded version of MyChart which is owned and operated by Epic, and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given to your health records and will never be sold or leased by MyVHC.

Virginia Hospital Center’s Privacy Policy can be found here.

I was logged out of MyVHC; what happened?

We aim to protect your privacy and security of your information. While logged into MyVHC, if your keyboard remains idle for 15 minutes, you will automatically be logged out of MyVHC. We recommend that you log out of your MyVHC session if you need to leave your computer for even a short period of time.

What do I need to use MyVHC?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer or Chrome). You may also download our MyVHC mobile app for your Apple or Android device.

My activation code does not work; what should I do?

For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. To recieve a new activation code, you may submit a request here.

Who do I contact if I have further questions about MyVHC?

You may contact the MyVHC Patient Portal Support Team using this help form, or call 703.717.7800 Monday - Friday 8:30 am - 4:00 pm.


« About Patient Portal


To access MyVHC, please click on the button below

MyVHC  

1701 N. George Mason Drive | Arlington, VA 22205-3698 | tel 703.558.5000
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