Published on June 07, 2021

For Immediate Release

Maryanne Boster
Director of Corporate Communications
Virginia Hospital Center

Virginia Hospital Center Receives 10th Consecutive Recognition for Outstanding Patient Experience 

Distinction Places VHC Among Top 10 Percent of Hospitals Nationwide

Arlington, VA (June 7, 2021) – Virginia Hospital Center (VHC), a community-based hospital providing medical services to the Washington, DC metropolitan area for 75 years, was selected for the Healthgrades 2021 Outstanding Patient Experience Award™. This distinction places Virginia Hospital Center among the top 10 percent of hospitals nationwide for patient experience, according to Healthgrades, the leading marketplace that connects patients and providers. This year marked VHC’s tenth consecutive year winning the Outstanding Patient Experience Award™, which they have consistently earned every year since 2012.  

“We are honored to have earned the Healthgrades Outstanding Patient Experience award again this year,” said James B. Cole, President and CEO of Virginia Hospital Center. “This recognition reaffirms something I’ve said many times throughout this challenging year – VHC has an incredible staff who are truly dedicated to our patients and their safety. This award celebrates the hard work of every member of the VHC team.” 

In selecting candidates for this award, Healthgrades evaluated 3,297 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2019 to December 2019. Of those hospitals evaluated, 417 hospitals outperformed their peers—based on their patients’ responses—to achieve this award. 

“The recipients of the Healthgrades 2021 Outstanding Patient Experience Award have consistently put patient experience front and center and have made it a priority within their organization,” said Brad Bowman, MD, Chief Medical Officer, Healthgrades. “We commend these hospitals for their long-standing commitment to providing an exceptional patient experience, while ensuring the health and safety of their patients.”

Healthgrades evaluates performance by applying a scoring methodology to ten patient experience measures, using data collected from a 29-question survey of the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital. Question topics range from cleanliness and noise levels in patient rooms to medication explanations, and hospital staff responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital.  

To see more details on Healthgrades’ hospital quality methodologies, visit their website.