Below are the individuals that make up the Administration of Virginia Hospital Center.
John R. Garrett, MD, FACS, Chief of Cardiac, Vascular & Thoracic Surgery, Director of Physician Operations & Chairman of the Board of Directors
John R. Garrett, MD, FACS, is Chief of Cardiac, Vascular and Thoracic Surgery at Virginia Hospital Center. He is also Director of Physician Operations and Chairman of the Hospital’s Board of Directors.
Since founding the cardiovascular surgery program in 1989, Dr. Garrett has led its transformation into a Cardiovascular and Thoracic Center of Excellence. Today, it is the fastest-growing cardiac surgery program in the Washington, DC area, with combined quality data that exceeds national benchmarks for length-of-stay, mortality, readmission and patient satisfaction. These metrics, coupled with Dr. Garrett’s consummate leadership, contributed to Virginia Hospital Center’s recognition as one of America’s 100 Top Hospitals® three years in a row, and one of the 50 Top Cardiovascular Hospitals® two years in a row. The designations come from Truven Health Analytics, which evaluates healthcare organizations worldwide.
Dr. Garrett is a nationally renowned cardiac and thoracic surgeon who brings a practical working knowledge to his role as Board Chairman. He assumed the position in 2000. Since then, his strategic oversight and vision for excellence have helped the Hospital achieve market dominance and become an industry leader in clinical quality, patient experience and efficiency.
Despite the formidable challenges facing independent hospitals today, Dr. Garrett and the Board have built a solid base in every area. Virginia Hospital Center was the Washington area’s first NAPBC-accredited breast cancer program, a Joint Commission Top Performer on Key Quality Metrics, among the top five percent nationally to consistently exceed Medicare’s Value-Based Purchasing goals, and a Leapfrog Group Grade A hospital for safety.
With Dr. Garrett’s leadership, the Virginia Hospital Center Physician Group has become the fastest growing premier multi-specialty physician group in Northern Virginia. With more than 130 primary care physicians and a wide range of specialists, the Virginia Hospital Center Physician Group brings together the most advanced technology with medical care at the highest level.
Dr. Garrett earned a BS in Biology from Emory University and a Masters in Physiology and Biophysics from the University of Alabama. After receiving his medical degree from the University of Alabama School of Medicine, he completed his residency in Cardiothoracic and Vascular Surgery at the Texas Heart Institute in Houston.
He is a Fellow of the American College of Surgeons, and a member of the Cooley Hands Society, the Denton A. Cooley Cardiovascular Surgical Society, the Society of Thoracic Surgeons and the Arlington County Medical Society.
James B. Cole, President & Chief Executive Officer
For more than 20 years, James Cole has presided over Virginia Hospital Center as President and Chief Executive Officer (CEO). During his tenure, he has led the Hospital’s transformation from a small community facility to an award-winning medical center, nationally recognized for clinical excellence and outstanding patient care.
Jim has decisively positioned Virginia Hospital Center as an industry leader. Under his direction, the Hospital has achieved nationwide standing as a high-value provider with a superlative commitment to organizational performance, quality and patient satisfaction. He has led the Hospital to recognition as one of America’s 100 Top Hospitals® three years in a row, and one of the nation’s 50 Top Cardiovascular Hospitals® two years in a row. Both designations come from Truven Health Analytics, which measures quality, safety and financial metrics for hospitals across the country.
In addition, Jim has championed the Hospital’s growth and strong stewardship of financial resources. His oversight led to a recent bond upgrade from the global financial firm Fitch, which puts the Hospital among an elite group of healthcare organizations nationwide. Likewise, the Hospital consistently exceeds Medicare Value-Based Purchasing goals and Meaningful Use standards. Its strong market share allows it to remain a successful, not-for-profit, stand-alone institution in an era of consolidation.
This resolute leadership and commitment to excellence have earned Jim the admiration and respect of his employees, patients and community. In 2013, the Washington Business Journal named him one of the area’s 50 Most Admired CEOs. He was among just five CEOs nominated in the healthcare category. And in 2014, Jim was elected to the Arlington Business Hall of Fame.
Jim is chairman of the Virginia Hospital & Healthcare Association Board, an alliance of health delivery systems committed to improving the health status of the community. He also has served on the American Hospital Association Regional Policy Board and the Northern Virginia Hospital Alliance Board. His prior community involvement has included serving on the Boards of CrisisLink, the Arlington Free Clinic and CrisisLink International.
He received his BA from the University of Virginia in 1970, a Masters of Urban Planning from the University of Washington in 1972 and a Masters of Health Administration from Georgia State University in 1976.
Jeffrey DiLisi, MD, MBA, ;Senior Vice President & Chief Medical Officer
Jeffrey DiLisi, MD, MBA, is Virginia Hospital Center’s Senior Vice President and Chief Medical Officer (CMO). He leads the clinical and quality initiatives that advance the Hospital’s mission to provide low-cost, high-value healthcare in the community. He also oversees Virginia Hospital Center’s resident and student education in affiliation with Georgetown University and MedStar Health.
Under Dr. DiLisi’s leadership, Virginia Hospital Center was named one of the Joint Commission’s Top Performers on Key Quality Measures® for consistently high levels of evidence-based practice, and one of America’s 100 Top Hospitals® by Truven Health Analytics for overall organizational performance three years in a row. In addition, he led the implementation of the Advisory Board’s Crimson Clinical Advantage quality improvement initiative, which earned Virginia Hospital Center the Physician Partnership Award for significant clinical performance gains in multiple areas.
Recently, Dr. DiLisi was named to two prestigious lists compiled by Becker’s Hospital Review: “100 Hospital and Health System CMOs to Know,” for his demonstrated commitment to continuous improvement in safety and quality; and “Rising Stars: 25 Healthcare Leaders Under 40,” for professional merit achieved before age 40, as well as potential continued growth and success.
Dr. DiLisi joined Virginia Hospital Center in 2009 and become CMO in 2011. He is a member of the Virginia Hospital and Healthcare Association’s Patient Safety and Quality Committee, where he leads a subcommittee to develop quality metrics for member hospitals to include in public releases.
After earning a BS in Mathematics from Duke University, Dr. DiLisi received his medical degree from Jefferson Medical College in Philadelphia. He completed his residency in Internal Medicine at Thomas Jefferson University Hospital and went on to earn an MBA from The Fuqua School of Business at Duke.
Pamela J. Kane, FACHE, CMPE, Vice President Virginia Hospital Center and Chief Operating Officer of Virginia Hospital Center Physician Group
Pamela J. Kane, FACHE, CMPE joined Virginia Hospital Center as Vice President and Chief Operating Officer of Virginia Hospital Center Physician Group in October 2014.
Ms. Kane spent over twenty years in business administration roles in healthcare, wellness and information technology.
Ms. Kane’s previous positions include hospital and medical group leadership roles in addition to information services management. She concentrated on bringing information services to physicians as well as technology to restructure operations and improve the delivery and coordination of care for patients.
Ms. Kane graduated from the University of New Hampshire in Durham, New Hampshire with a Bachelor of Science degree in Business Administration. Following her graduation, she worked at Wang Laboratories and CBE Technologies, both in Massachusetts, and later joined Chest Medicine Associates in Maine. Ms. Kane also earned a Master of Business Administration degree from the University of New Hampshire in 2009. Ms. Kane’s most recent position prior to joining Virginia Hospital Center was Vice President of Physician Practice Management at Lawrence and Memorial Hospital in Connecticut and was responsible for the management and operations of L + M Medical Group’s over 150 providers in 20 different medical specialties in multiple locations.
Ms. Kane is a Fellow with the American College of Healthcare Executives and a Certified Medical Practice Executive with The American College of Medical Practice Executives
Michael Malone, Vice President Administrative Services & Chief Human Resources Officer
Michael Malone joined Virginia Hospital Center's staff in September 1981 and assumed his current position in 1996. Mr. Malone has responsibility for Human Resources, Environmental Services and other Clinical and Support Departments. Beginning in 1990, Mr. Malone was appointed Vice President of Human Resources. In 2011, he was made Vice President Administrative Services, Chief Human Resources Officer.
Hired initially as a Wage and Salary Analyst, Mr. Malone was promoted to Director of Personnel in late 1981. Prior to joining the staff of the Hospital, Mr. Malone was employed by the Federal Election Commission as a Reports Analyst. Mr. Malone received his B.A. in Psychology from Virginia Polytechnic Institute and State University in 1976 and was awarded his M.S. in Public Administration from George Mason University in 1981. He is a member of the Society for Human Resources Management.
Michael Mistretta, Vice President & Chief Information Officer
Michael Mistretta joined Virginia Hospital Center as Vice President and Chief Information Officer in 2015. His current responsibilities include providing strategy and leadership for all information technology for the health system. With nearly 30 years’ experience in the healthcare industry, Mr. Mistretta has performed software development, consulting, and datacenter management services for a variety of customers on both the provider and payer sides of healthcare. Mr. Mistretta has been invited to sit in an advisory capacity by multiple healthcare companies and has spoken extensively on the impact of the current HITECH act and ARRA legislation.
Mr. Mistretta has extensive experience in the implementation of Electronic Health Records (EHRs) having worked with most major vendors on the market today. His interests and experience include creating solutions to increase productivity, improve quality, and reduce expenses through automation and system integration. He has worked extensively with multiple vendors in the healthcare space to develop solutions integrating various aspects of clinical care including biomedical device integration, point-of-care devices, and incorporating discrete data feeds for analytical decision making. He has guided health systems to become National Showcase accounts for healthcare technology and model organization in the automated capture clinical quality measures; including being recognized as "Most Wired" by Hospital and Health Networks magazine and HeathImaging and IT's "Top 25 Most Connected Facilities".
Mr. Mistretta is a certified Healthcare Chief Information Officer by the College of Healthcare Information Management Executives (CHIME) and Certified Professional in Health Information Management by the Healthcare Information Management Systems Society (HIMSS). He attended the United States Military Academy in West Point, NY and the University of Maryland majoring in Computer Science and Mechanical Engineering. He also holds an MBA degree from Ashland University located in Central Ohio and is a graduate of Electronic Data Systems Engineering Development Program.
Robin Norman, Senior Vice President & Chief Financial Officer
Since 1979, Robin Norman has served Virginia Hospital Center in a financial capacity. She joined the organization as an accounting manager and rose through roles of increasing responsibility to her current position as Senior Vice President and Chief Financial Officer (CFO). In the process, she has shaped Virginia Hospital Center into one of the most prosperous, fiscally stable, stand-alone hospitals in the United States.
As CFO, Robin is responsible for financial reporting, accounting and disbursements, decision support, internal audits, third-party reimbursement, investment management, accounts receivable, managed care, capital funding, and financial management and planning. During her tenure, operating margins have improved from -4.2% to 7.2%, market share has grown from 26% to 33.5% and the global financial firm Fitch Ratings, Inc. has raised the Hospital's bond rating twice. The most recent upgrade, from "A+" to "AA-", places Virginia Hospital Center in an elite group typically dominated by much larger healthcare organizations.
Robin's superior financial stewardship helped lead the Hospital to recognition as one of America's 100 Top Hospitals® three years in a row, and one of the nation's 50 Top Cardiovascular Hospitals® two years in a row. These designations, from Truven Health Analytics, measure quality, safety and financial metrics.
Her accomplishments have earned her accolades locally and nationally. In both 2015 and 2014, Becker’s Hospital Review named her to their list of "150 Hospital and Health System CFOs to Know" and selected her in 2013 as one of the country's "Top 130 Women Hospital and Health System Leaders to Know." And the Washington Business Journal named her a 2014 CFO of the Year, citing her outstanding performance and leadership skills. She sits among healthcare trailblazers across the country recognized for their management acumen, oversight, financial turnarounds and quality improvement initiatives.
Robin is a board member and vice chairman of Phoenix Houses of the Mid-Atlantic, a regional provider of residential addictions services. She also serves on the board of Leadership Arlington, which develops trained leaders who build and strengthen the community. In 2014, Marymount University appointed Robin as the Executive In-Residence for the Masters of Healthcare Management program.
After earning a BA in Accounting from the University of Maryland and an MBA from Virginia Polytechnic Institute and State University, Robin received her CPA from the State of Maryland. She is a member of the Healthcare Financial Management Association and graduated from Leadership Arlington in 2005.
Steven A. Rubloff, Vice President & Chief Development Officer
Steven Rubloff joined the Virginia Hospital Center staff in 2007 as Vice President and Chief Development Officer. He also serves as President of the Virginia Hospital Center Foundation which is the philanthropic and fundraising arm of the Hospital. Mr. Rubloff leads the Hospital's efforts to build relationships and partnerships across Northern Virginia and the Washington, DC area that result in charitable giving in support of Virginia Hospital Center and its affiliates.
Prior to joining Virginia Hospital Center, Mr. Rubloff served for more than seven years as Executive Director of the American Psychiatric Foundation (APF) which is a charitable and educational subsidiary of the American Psychiatric Association. Under the leadership of Mr. Rubloff, APF significantly expanded operations and increased fundraising revenue to become one of the leading foundations in the mental health community.
Mr. Rubloff received his B.A. in Economics from the University of Maryland at College Park in 1987. He is a member of the Association for Healthcare Philanthropy.
Adrian Stanton, Vice President & Chief Marketing Officer
Adrian Stanton joined Virginia Hospital Center in 2006 as Vice President and Chief Marketing Officer. He is responsible for developing and implementing the Hospital's marketing and communications strategies, and for overseeing the organization's Executive Health, Health Promotion and Senior Health services. In this role, Mr. Stanton guides the Hospital's efforts as a community-focused organization delivering innovative care and improving the overall health of the community it serves.
Prior to joining Virginia Hospital Center, Mr. Stanton had over 25 years of healthcare experience in the Metro Washington region. He has served in a number of roles developing expertise in hospital marketing, communications, planning, strategic development, managed care and real estate.
Mr. Stanton holds a Bachelor of Business Administration degree from James Madison University. He is a past member of the region's Healthcare Advisory Group and is a member of the Society for Healthcare Strategy & Market Development.
Darlene Vrotsos, MS, BSN, RN, Senior Vice President & Chief Nursing Officer
Darlene Vrotsos, MS, BSN, RN, is Virginia Hospital Center’s Senior Vice President and Chief Nursing Officer. A strong, transformational leader, she influences the Hospital’s strategic direction and ensures that nursing’s goals and initiatives are aligned to advance organizational success.
In 2013, Darlene led Virginia Hospital Center’s successful journey to Magnet® recognition. This elite credential from the American Nurses Credentialing Center is the highest and most prestigious distinction a healthcare organization can receive for nursing excellence and quality patient care. Nationally, just seven percent of nursing staffs achieve Magnet status.
Crucial to the Hospital’s earning Magnet designation was Darlene’s implementation of models and systems to transform Virginia Hospital Center’s nursing culture, increase front-line nurses’ ownership of key initiatives and improve patient outcomes. A defined shared governance structure gives nurses at all levels a voice in every aspect of their practice. Nursing councils empower them to incorporate evidence-based research findings into bedside care. And formal professional development programs have notably improved specialty certification rates. More than 25% of the Hospital’s nurses are now nationally certified in their specialty field.
Darlene’s numerous other strategic innovations have sparked significant changes in patient care, patient safety and operational efficiency. She is the driving force behind the Hospital’s Leadership Development Institute to foster professional growth and advancement among all staff. Her nurse-led Patient Flow Improvement Project used information technology to enhance care coordination and patient satisfaction. In 2010, she created the interdisciplinary Patient Safety Committee to monitor, evaluate and improve the Hospital’s safety initiatives and ensure compliance with national patient safety practices.
Darlene has been a nurse for more than 25 years. She received her BSN from Ohio University and an MS from Case Western Reserve University School of Business Management. She is a member of the American Organization of Nurse Executives and the American College of Healthcare Executives.