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Room Service F.A.Q.

What is Room Service?
Room Service is an innovative new concept in patient meal service. Traditionally, patients have had to plan their meals 24 hours in advance for the next day. While striving to achieve the highest level of patient care possible, Room Service now gives the patient more flexibility. With Room Service, a patient can order a meal (breakfast, lunch and dinner) when he or she feels like eating, and the meal will arrive with in 45 minutes.

Is Room Service the only way to order a patient meal?
The Room Service Program has replaced our traditional feeding program, however, if a patient is inappropriate to participate in the Room Service Program, they will be sent a non-select tray at specified times.

How does Room Service work?
Simply open the Room Service menu provided, select a preferred meal, pick up the phone and dial the specified number. A Room Service technician will take the patient's order using touch screen technology. The technology allows for modifications needed for therapeutic diets.

Who is eligible for Room Service?
At this time, Room Service is available to our patients. Guests and family members are invited to order a meal through Room Service for a small fee.

What time is Room Service available?
The following times are suggested (seven days a week).
Breakfast:      7:00 am - 9:30 am

Lunch:           11:00 am - 1:30 pm

Dinner:          4:00 pm - 6:30 pm

Are these the only times an order can be placed?
No. Meals may be ordered at any time from 7:00 am - 6:30 pm.

Is Room Service available after 6:30 pm?
No. Nursing will provide a meal from the floor. This is the current procedure.

What if a patient cannot place his or her own order?
We would prefer that a family member assist the patient in ordering meal selections, but a nurse can help as well. If a patient is appropriate for Room Service but needs assistance, they will be entered into the system as such and the Service Response Center will call the patient each meal for their order. The system has checks to make sure that the patients receive meals as appropriate.

Can a meal be ordered in advance?
Yes. The technology allows for two meals to be placed into order at one time. We do not recommend using this function unless necessary. Doing so reduces the effectiveness of the program. The time each meal is to be delivered can be specified at the time of order.


1701 N. George Mason Drive | Arlington, VA 22205-3698 | tel 703.558.5000
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