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Virginia Hospital Center Recognized Again for Outstanding Patient Experience — Hospital Ranks Among Top 15% in United States

For Immediate Release

Maryanne Boster
Director of Corporate Communications
Virginia Hospital Center
tel: 703.558.6595

Arlington, VA (April 14, 2017) – For the fourth year in a row, Virginia Hospital Center was named a Top Hospital for Patient Experience by Healthgrades, a leading online resource for information about hospitals and physicians. The Healthgrades Outstanding Patient Experience Award™ recognizes hospitals that provide an overall outstanding patient experience. Virginia Hospital Center is one of just 443 hospitals nationwide to receive this award in 2017.

To evaluate patient experience performance, Healthgrades applies a scoring methodology to 10 patient experience measures, using data collected from the 32-question Hospital Consumer Assessment of Healthcare Providers Systems (HCAHPS) survey of patients. Only hospitals with overall patient experience scores in the top 15% are recognized.

“Providing this level of service to patients requires the hard work and dedication of each member of our team, and I congratulate everyone – physicians, nurses, clinicians, volunteers and board members – whose efforts made this award possible,” said James B. Cole, President and CEO. “Virginia Hospital Center is proud to be among the top 15% of hospitals in the nation for patient experience. Receiving this award four years in a row is a remarkable achievement.”

Healthgrades analyzed HCAHPS surveys over an eight-year period to identify questions most closely associated with a top overall rating of 9 or 10 and a response of “Yes, I would recommend this hospital.” The response with the highest correlation to top ratings was “Nurses always communicate well.”

“More than ever before, consumers have access to transparent information to assess care quality before making important healthcare decisions,” said Brad Bowman, MD, Chief Medical Officer, Healthgrades. “It’s not surprising that consumers are more satisfied with hospitals that prioritize communication between patients and staff. It is a very important aspect of the provider-patient relationship and organizations such as Virginia Hospital Center that invest in creating a highly communicative culture excel when it comes to keeping patients happy.”

Read more about the Healthgrades Outstanding Patient Experience Award and the 2017 recipients here.

About Healthgrades

Healthgrades, headquartered in Denver, CO, is the leading online resource for comprehensive information about physicians and hospitals. More than one million people a day use the Healthgrades website to search, compare and connect with hospitals and physicians based on the most important measures when selecting a healthcare provider: experience, hospital quality and patient satisfaction. For more information about Healthgrades, visit www.healthgrades.com.


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